Celebrating Excellence: Our Top 3 Award Winners for 2024

At 24seven Hotels, we take immense pride in recognizing the exceptional individuals and teams who exemplify our core values and set the standard for excellence in hospitality. This year, we honor our top award winners who have gone above and beyond in their dedication to service, leadership, and operational success.

Hotel of the Year: Cambria Hotel Calabasas-Malibu

The Cambria Hotel Calabasas-Malibu has set a new benchmark for excellence, earning the coveted 2024 Hotel of the Year award. This recognition is a testament to the team’s unwavering commitment to building the right culture, maximizing individual strengths, and working together as one cohesive unit.

The results of their dedication speak for themselves. In 2024, the hotel achieved outstanding performance in key metrics, with LTR scores surpassing 9 for the first time and an index maintaining a strong 112, even as ADR grew by 5% year-over-year. The team’s relentless pursuit of excellence translated into a 14.6% year-over-year revenue increase, with restaurant revenue growing by 24% in food sales and 20% in beverage sales. Most impressively, the F&B operation turned profitable for the first time since opening, boasting a 573.4% increase in profitability—a testament to strategic leadership and an owner’s mindset.

Beyond financial performance, the hotel excelled in guest satisfaction and operational excellence. The team proudly received multiple awards at our 2024 annual company conference, Come Together, where they celebrated their achievements in style, walking the red carpet to mark their success. Among their standout recognitions:

• Performer of the Year: Ashley Dresser, Front Office Lead
• Cleanliness of the Year: Housekeeping Team
• Culinary Achievement of the Year: Food & Beverage Team

The start of 2025 tested the resilience of the Cambria Calabasas-Malibu team with the challenges of the California wildfires and an eight-day power outage. Yet, through adversity, they only grew stronger, proving once again that their teamwork, dedication, and perseverance are the foundation of their success.

We are honored to recognize Cambria Hotel Calabasas-Malibu as our 2024 Hotel of the Year. Their achievements reflect the very best of 24seven Hotels—a culture of excellence, teamwork, and relentless pursuit of growth. Congratulations to this extraordinary team!

General Manager of the Year: Rikin Patel

Leadership in hospitality is about more than just managing a property; it’s about inspiring teams, delivering exceptional guest experiences, and driving business success. Rikin Patel, this year’s General Manager of the Year, embodies all of these qualities and more.

Under Rikin’s leadership, his hotel is a standout performer across all brand metrics. His 2024 Quality Assurance Score reached an impressive 93.3%, with cleanliness scores at 90.2% and stay scores at 84%. His hotel’s index remains over fair share at 136, marking a five-point increase year over year. These achievements are not just numbers—they represent a commitment to operational excellence and guest satisfaction.

What truly sets Rikin apart is his quiet but powerful leadership. He leads by example, whether he’s at the Front Desk welcoming guests or walking rooms with his Housekeepers. His hands-on approach fosters trust, respect, and a deep sense of teamwork among his staff. His property faces the same challenges as any other, yet his leadership ensures some of the strongest guest experience scores among Hampton Inn & Suites properties. His team’s positive engagement in the Associate Engagement Survey, with positive scores across every single category, speaks volumes about his ability to create a thriving work environment. Rikin Patel is more than a General Manager—he is a hospitality leader through and through.

Director of Sales of the Year: Jennifer Byerly

A strong sales leader is more than just a revenue driver—they inspire teams, create unforgettable experiences, and set a vision for success. This year’s Director of Sales of the Year, Jennifer Byerley, exemplifies all these qualities and more.

Jennifer leads by example, setting high standards for her team and fostering a culture of excellence. She thrives on collaboration and mentorship, guiding colleagues with patience and precision to achieve shared goals. Her ability to craft captivating stories and curate unforgettable moments makes her a standout in hospitality sales.

Her impact on revenue growth is undeniable. In 2024, Jennifer achieved spectacular results across corporate, group, and catering segments, consistently exceeding her sales goals. She closed out Q4 at 122% of target and drove a year-over-year revenue increase of over $1.1 million across key business areas.

Jennifer is also a master of event management, ensuring that every detail is executed flawlessly. Her commitment to guest experience extends beyond sales—she ensures VIPs receive extraordinary welcomes, complete with premium room upgrades and thoughtful amenities.

With her boundless creativity, strategic mindset, and dedication to excellence, Jennifer Byerley has set a new benchmark for sales leadership at 24seven Hotels. We are proud to celebrate her remarkable achievements!

As we celebrate these outstanding winners, we acknowledge that their success is a reflection of the dedication, teamwork, and passion that define 24seven Hotels. Congratulations to Rikin Patel, Jennifer Byerly, the entire team at Cambria Hotel Calabasas-Malibu and our many other award recipients—we look forward to another year of raising the bar in hospitality excellence!

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24seven Hotels