Our Culture
Music Makes The People Come Together
Hospitality That Strikes A Chord
As a hotel management company, we love music, so it’s deeply embedded in our culture, from the language we use to how we relate to each other as humans. We believe music is a fitting metaphor for the finely-tuned, carefully-orchestrated production that is hospitality done well.
Like the most passionate musicians, we never stop striving to improve our performance in ways big and small—fostering a culture of excellence, but also a culture of creativity and fun. We’re an enjoyable place to work, but also an excellent place to learn and grow. Which is important to us, because we invest a lot in our people, and we want you to stick around.
Our Mission
Inspired Workplaces. Kick-ass Experiences.
“Crafting inspired workplaces that deliver kick-ass guest experiences, maximizing investor returns.” This mission statement underscores our belief that delivering for our investors starts with taking care of our people. We’re proud of the strong culture we’ve built by doing just that.
What We Believe In
Our Values
The backbone of every thriving culture is a company’s values—the principles that guide how every bandmate, at every touchpoint from frontline to C-suite, conducts themself. We’re proud to say that we live these values, day in and day out.
Better Together
We amplify results for our stakeholders by working as one band with one sound and emphasize the importance of relationships with each other. We promote collaboration across disciplines to fully leverage the deep experience and talent of our people. We believe we’re greater than the sum of our parts. That no one can whistle a symphony.
People First, Always
We are driven by a passion for people, with a determination to deliver an experience no one will ever forget. We strive to provide the highest level of service and care for our investors, guests and each other. Obsessed with exceeding customer expectations and having an eye and ear for the finest details. We endeavor to be warm, engaging and real in all interactions—and celebrate the good in all we do.
Reject The Status Quo
We share a single-minded focus on making it better. We practice relentlessly and believe that we can always improve and innovate. We conquer complacency and embrace change—ultimately improving the efficiency and effectiveness of our operation.
Do The Right Things, For The Right Reasons, In The Right Way, At The Right Time
We strive to inspire one another to push ourselves—and, in turn, the company—to greatness. To relentlessly pursue excellence in our execution, with an intense attention to detail, and inspire others to do the same. To create a picture of what’s possible, we lead by example, walking the talk in everything we do and acting with integrity, every day.
Seek To Understand Why
We are the maestros of problem-solving—we listen intently and inquire thoughtfully. We prioritize empathy and curiosity, ensuring that we fully grasp the perspectives and needs of our band members and partners. This commitment to understanding forms the foundation of our innovative and effective solutions.
Own The Result
Our founding principle was to create a company and a team with an owner’s mindset. That means thinking and behaving as if it’s our own skin in the game. Like we’re every bit as invested as our partners are. We are accountable for our individual and collective results. And since what gets measured gets done, we closely monitor and share key performance metrics— ensuring total transparency with our investment partners. We follow through guaranteeing we achieve the right results.
